Privacy Policy

1. Introduction

Welcome to Misayan SaaS ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business management platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Business information (company name, business type)
• Payment information (processed securely through third-party payment processors)
• WhatsApp Business Account credentials and data

2.2 Usage Information

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and preferences
• Cookies and similar tracking technologies

2.3 WhatsApp Data

When you connect your WhatsApp Business Account, we may access:

• Contact information of your customers
• Message content and metadata
• Media files shared through WhatsApp
• Conversation history and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing your transactions and managing subscriptions
• Sending administrative information and updates
• Responding to your inquiries and providing customer support
• Improving our services and developing new features
• Monitoring and analyzing usage patterns
• Detecting and preventing fraud and security issues
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• WhatsApp/Meta: As required for WhatsApp Cloud API integration
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@misayan.com
• Address: [Your Business Address]